What is Fault Management?

Fault management is the component of network management concerned with detecting, isolating, and resolving problems or malfunctions. The system examines error logs, accepts and acts on error detection notifications, traces and identifies faults, and carries out a sequence of diagnostic tests. Properly implemented, fault management can keep connectivity, applications, and services running at an optimum level, providing fault tolerance and minimizing downtime.

Faults results from malfunctions or events that interfere and obstruct the operations. Examples of faults include hardware failure, connectivity loss, or port status change. Once a fault is detected, the management platform notifies the administrator (and any additional authorized or designated parties) using an alarm or alert. These notifications can be viewed in the fault management system's GUI and forwarded via email, SMS, and a mobile app.

In addition to this, it is one component of FCAPS (Fault management, Configuration, Accounting, Performance, and Security), which is a network management framework established by the International Organization for Standardization (ISO).

Fault management is of two types, that is, active and passive. Passive fault management is performed by collecting alarms from devices when an error is encountered. While on the other hand, Active fault management addresses issues by monitoring devices using specific tools to determine whether devices are active and responding.

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Types of Fault management

There are two types of network fault management: Active and Passive.
Active fault management uses various tools to continually query devices and determines their status, such as ping or TCP/UDP port checks. It's akin to a person asking everyone in the room at repeated intervals. This allows the fault management system to proactively identify and rectify potential issues in real-time.

On the other hand, passive fault management systems monitor their network environments for events that indicate a fault or failure has occurred. This information may come from error logs or SNMP traps, among other sources. It's comparable to a person who quietly listens until someone calls out for help. While passive fault management is more conservative in its resource usage, its drawback is that it may not discover faults until too late.

Why is Fault management critical?

Apart from responding and resolving problems, fault management provides numerous benefits, including:

  • Establishing foundations for good network and CI operations.
  • Monitoring overall network health and threat detection.
  • Alerting administrators of potential system failure.
  • Identifying and isolating the source of malfunctions
  • Ongoing logging of data for analysis and correlation in support of automatic fault resolution.
  • Create substantial savings in initial expenditure, operational, and maintenance costs.
  • It provides advanced features like after-hours monitoring and automatic notifications at a low cost.

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Why Truvic have better Fault Management services than the other IT firms?

Truvic is an extensive, efficient, and effective Fault Management provider. It makes technical working organized, encompassing all the services and features Fault Management has. Some of the services that Truvic provides being a Fault Management provider are:

  • On-time delivery

    Due to well-structured and functional Fault Management services, Truvic provides Fault Management device and its services promptly.

  • Client Satisfaction

    Customers or the Users are always the topmost priority for Truvic Online. Not only for providing any product but also for attending the customer’s grievances are accounted by Truvic which makes customers rely upon, consequently.

  • A Reputed and Authorised Organisation

    Truvic Online has established itself on a high pedestal because of the highly skilled technicians and effective services. It consists of well-versed engineers who are well-equipped with all the aspects of Fault Management, due to which they can provide an instant solution to any issue that the customer faces.

  • No breaching of information

    Having organized Fault Management services, Truvic Online keeps the organization's data in an organized way. Apart from this, it ensures no violation of the rights and information of the customers as well.

  • Onsite, remote and hybrid delivery model

    Truvic Online offers online consultation. If that does not lead to any conclusion, it also assures the devices' pick and drops facility and parts.

  • Greater expertise

    Instead of relying on the knowledge of a handful of in-house individuals, the customers or the users are benefiting from the expertise of a robust outsourced managed services team. As a result, they get more accurate information and the instant results of their experience and in-depth knowledge.

  • 24/7 monitoring and support

    Truvic Online is known for its 24/7 available online consultation services. Be it any day, place, or time the users will be assisted because no technology and servers have been put on hold.

Frequently Asked Questions (FAQ)

  • What is a fault management system?

    Fault management is the component of network management concerned with detecting, isolating, and resolving problems. Faults resulting from malfunctions or events that interfere with, degrade, or obstruct service delivery are managed by the authorized platforms or tools designed specifically for this purpose and are called fault management systems.

  • Why is fault management important?

    Fault management tools are one of the crucial aspects of the Fault Management system. It continuously scans a network for problems, analyses the situation, and provides users with the solution they need to implement.

  • What are the three main functions of fault management?

    Fault Management is the set of functions that detect, isolate, and correct malfunctions in a telecommunications network. It compensates for environmental changes, including maintaining and examining error logs, accepting and acting on error detection notifications, and tracing and identifying faults.

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